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Your Expert Feedback

Thank you for helping us nourish healthy, happy puppies!

It has been 12 months since our partnership, you’d love to get your feedback on how our products have been performing.

This survey will take 5-10 minutes and we really appreciate your feedback to maximise the benefit of the Black Hawk and Guide Dogs.

Please complete this review survey before Wednesday 23 July 2025.

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Page 1

1. Puppy Growth & Development

On a scale of 1 to 5, how would you rate the overall growth and development of puppies since you started feeding Black Hawk?

1

2

3

4

5

Please comment on any consistent trends you have noticed on weight gain / loss, muscle tone, or energy levels that reflect healthy development or concerns? If none, just write N/A

2. Skin, Coat & Allergy Support

On a scale of 1 to five stars, how would you rate the condition of the puppies’ skin and coat on Black Hawk?

OneTwoThreeFourFiveNB. 1 star = Poor Conditions, 5 stars = Excellent Shine & Health

Please comment with any observations of fewer signs of skin issues such as itching, redness, or flakiness? If none, just write N/A

3. Dental Health

Based on your observations, how would you rate the dental health of puppies on Black Hawk?

OneTwoThreeFourFiveNB. 1 star = Frequent Issues, 5 stars = Clean Teeth & Fresh Breath

Please comment with any issues on oral hygiene / smelly breath you have noticed. If none, just write N/A

Page 2

4. Digestive Health & Palatability

How would you rate the palatability of Black Hawk for puppies?

OneTwoThreeFourFiveNB. 1 star = Often Rejected, 5 stars = Eagerly Eaten

How would you rate the overall Rear End Performance / stool quality of Black Hawk for puppies? Please refer to the Waltham™ system.

Grade 1Grade 1.5Grade 2Grade 3Grade 3.5Grade 4Grade 4.5Grade 5

Please comment with any changes in read end performance you have noticed since you started feeding Black Hawk. If none, just write N/A

5. Mental Wellness

How would you rate the eagerness when they see food?

OneTwoThreeFourFiveNB. 1 star = Disengage, 5 stars = Excitement

Please comment on the level of relaxation vs anxiety of the puppies when they have opportunity for enrichment?

Please comment on the level of relaxation vs anxiety of the puppies when they are off duty?

6. Overall Puppy Wellness

On a scale of 1 to 5 stars, how would you rate the overall wellbeing of puppies on Black Hawk (including energy, coat shine, digestibility, and alertness)?

OneTwoThreeFourFive

Are there any standout success stories or transformations you’d be happy to share?

Page 3

7. Professional Confidence

How confident are you in recommending Black Hawk to new puppy owners?

OneTwoThreeFourFiveNB. 1 star = Hesitant, 5 stars = Highly Confident

What do you believe makes Black Hawk a reliable choice for puppy nutrition?

8. Dam

Dams as part of the breeder stock.

On a scale of 1 to 5 stars, how would you rate the overall growth and development?

OneTwoThreeFourFive

Are they currently being fed Black Hawk Large Breed Chicken & Rice dog food?

YesNo

How about Dams Overall

On a scale of 1 to 5 stars, how would you rate the overall growth and development?

OneTwoThreeFourFive

Are dams being fed Black Hawk Large Breed Chicken & Rice dog food when they are pregnant and broody?

YesNo

Please let us know what they are being fed instead.

Please let us know what they are being fed instead.

Dams when they are a pregnant broody.

On a scale of 1 to 5 stars, how would you rate the overall wellbeing of the dams?

OneTwoThreeFourFiveNB. 1 star = Poor condition. 5 stars = Excellent health for the next generation.

Do you have any other feedback for Black Hawk as the food choice for the Dams?

Page 4

9. Puppy Development Advisors

Are you a Puppy Development Advisor?

YesNo

How would you rate the anticipation of Black Hawk during training?

OneTwoThreeFourFiveNB. 1 star = Often Rejected, 5 stars = Eagerly Eaten

How would you rate eagerness when they see Black Hawk food?

OneTwoThreeFourFiveNB. 1 star = Disengaged Tiredness, 5 stars = Excitement

Do you use other Black Hawk products for training & rewards?

YesNo

Please specify which other Black Hawk products you use for training.

10. Support & Resources

How would you rate the usefulness of Black Hawk’s educational materials and support tools supplied?

OneTwoThreeFourFiveNB. 1 star = HNot Helpful, 5 stars = Extremely Helpful

Please let us know if there's anything we could improve or add to better support your work.

11. Final Details

First Name

Last Name

Role at Guide Dogs

Work Location

Yes please submit my survey. I understand that my feedback will remain confidential and be used to improve the Guide Dogs and Black Hawk partnership.

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