MasterBreeder FAQs

Black Hawk MasterBreeder FAQs

How long will it take to receive my order?

Orders are processed on Wednesday – Friday each week. In order to ensure the most timely delivery, please place your order by 5pm Tuesday so that our dedicated team can start processing your order the same week.

Orders will be delivered by our delivery partners which may vary. You can expect to receive your order according to the following timeframes:

  • Sydney metro allow up to 7 days
  • Regional NSW, VIC, QLD, ACT, SA, NT allow up to 10 days
  • WA allow up to 14 days.

Who can be a Black Hawk MasterBreeder?

How do I become a Black Hawk MasterBreeder?

If you qualify and meet all criteria, simply complete the signup form here. Our team will review the information in your application and you should receive an email confirmation within 3 working days. Call us if you do not hear anything.

I applied to be a Black Hawk MasterBreeder a few days ago & have not heard anything as yet?

Sometimes our email confirmations can end up in your Promotions, Spam or Junk folders, so please check there. Otherwise please call us on 1300 651 111 and one of our team will be able to help you.

How do I update my membership details?

We can help you with that if you call us on 1300 651 111 or email

How can I get free delivery?

Orders are eligible for free delivery when you purchase over $250 from the MasterBreeder Online Store.

My order has arrived damaged or incomplete. What should I do?

Firstly ensure you do sign that the delivery is incomplete or damaged then contact us immediately on 1300 651 111 or email and include pictures if you can. We will get this sorted for you as soon as we can.

I'm not sure which product is right for my pet, who could I talk to?

We recommend you look at the information about all of our products on our website first.

If you still have questions then please get in touch.

At what age do I change my puppies over from Puppy to Adult food?

Each breed is different depending on its size and weight. We recommend that small to medium sized breeds can transition from around 12 months of age and large to giant breeds from 18 months to 2 years.

Can I feed Black Hawk straight away, or should I introduce it gradually?

We recommend transition your pets from other foods to Black Hawk foods gradually over a 7 day period. More information here.

How do I know how much to feed?

Each breed is different, as is each individual animal, depending on its size, weight and activeness. There is an easy to follow guide on each bag of Black Hawk, and we have measuring cups to ensure standard recommendations. If you find you’re having issues with your animals putting on weight, or losing weight, use this as your guide to increase or decrease the amount of food.

What are the sources of chondroitin & glucosamine, and how are they added to the product?

Chondroitin & glucosamine are found naturally in the ingredients used in Black Hawk and are also added to the Black Hawk Original and Grain Free Dog recipes.

The meat, such as chicken meal or lamb meal is a source of chondroitin. The added chondroitin is derived from beef cartilage and the glucosamine comes from shell fish.

Are the ingredients listed in the product by wet weight or dry weight?

We always use dehydrated mass in our calculations of percentage of inclusion of ingredients in our recipes. All ingredients are dried and concentrated which helps them to withstand the cooking temperatures in the extrusion process.

Are vitamins and minerals added to Black Hawk?

Where possible vitamins and minerals come from the food ingredients used in Black Hawk. During the cooking of food some nutrients are lost, much the same as when we cook our own food.

These nutrients are added in via a vitamin and mineral mix to ensure that our pet foods are complete and balanced and will meet the nutritional requirements of the pet they are designed for.

You can see what vitamins & minerals are added to Black Hawk foods on pack or on the product information pages.

What is the benefit of using potatoes are used in Black Hawk Fish & Potato adult dog food?

Potato is an unusual carbohydrate source which offers benefits for people who are looking for alternatives to more commonly used grains and carbohydrates.

We use the potato skin so the additional nutrients from the skin, such as fibre and vitamins, are also included. Potato is an excellent source of energy.

What is the preservative used in Black Hawk?

At Black Hawk we only use naturally derived preservatives which are a combination of rosemary extract, Vitamin E and Vitamin C.

Are any artificial preservatives or colours used in Black Hawk?

At Black Hawk we only use naturally derived preservatives which are a combination of rosemary extract, Vitamin E and Vitamin C.

Because Every Ingredient Matters, none of the Black Hawk products contain any artificial colours.

What is the salt content of Black Hawk?

The salt content is 0.4 to 0.5% in Black Hawk (AAFCO minimum 0.3%). Salt in pet food is critical in providing the required levels of the essential nutrients sodium and chloride. In dry food it promotes drinking which is important in assisting water turn over. 

At what age do I change my kittens over from Kitten to Adult food?

We recommend transitioning kittens to adult food at around 12 months of age.

Still have a question?